teacock Frequently
Asked Questions

Creating a teacock account takes less than two minutes. Visit teacock.net, click the registration link, enter your full name, date of birth, mobile number, and a secure password, then verify your mobile number via OTP. You must be at least 18 years old and a resident of Bangladesh to register. Once your account is active, you can log in and make your first deposit immediately.

teacock requires a government-issued photo ID to verify your identity. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of address, such as a utility bill or bank statement issued within the last three months. Documents can be submitted via the Verification section in your account settings.

No — teacock strictly permits one account per player. Duplicate accounts violate the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances held. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the issue before any account activity occurs.

First, double-check that you are entering the correct username and password, paying close attention to capitalisation. If you have forgotten your password, click the Forgot Password link on the login page and follow the SMS verification steps. If your account has been locked after multiple failed login attempts, contact the teacock support team via live chat or email at [email protected] and a support agent will assist you within minutes.

To permanently close your teacock account, email [email protected] with the subject line 'Permanent Account Closure' and include your registered username and a brief reason. Our team will verify your identity, process the closure, and return any remaining account balance to your registered payment method within 3-5 business days. Permanent closure cannot be reversed, so consider activating a temporary self-exclusion period first if you are unsure.

Depositing via bKash on teacock is straightforward. Log in to your account, navigate to the Deposit section, select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through your bKash app or USSD menu. Most bKash deposits are credited to your teacock account within a few minutes. The minimum deposit amount via bKash is ৳500.

Nagad deposits on teacock are typically processed and credited within 1-5 minutes of the transaction being confirmed by Nagad. In rare cases of network congestion or system maintenance, processing may take up to 30 minutes. If your Nagad deposit has not appeared in your teacock balance after 30 minutes, contact our 24/7 support team with your Nagad transaction ID and we will investigate promptly.

The minimum withdrawal amount on teacock is ৳1,000, regardless of which payment method you use. This applies to withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional identity verification. Players whose accounts have not yet completed full KYC verification may have a lower withdrawal cap applied until verification is complete.

teacock processes withdrawal requests within 24 hours of submission for fully verified accounts. Mobile wallet withdrawals via bKash, Nagad, or Rocket are typically delivered within 1-4 hours of processing. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank generally take 1-3 business days to reflect in your account. Withdrawal times may be slightly longer during Bangladesh public holidays.

teacock does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges, which are outside teacock's control. We recommend checking your payment provider's fee schedule before initiating a transaction. teacock clearly displays the net amount that will be credited or debited during the payment flow.

Yes — teacock accepts deposits and processes withdrawals via Rocket (Dutch-Bangla Bank's mobile banking service) and Upay. Both methods are available under the Deposit and Withdrawal sections of your account. The same minimum deposit of ৳500 and minimum withdrawal of ৳1,000 apply. Rocket and Upay transactions follow the same processing timeline as bKash and Nagad, with most deposits credited within a few minutes.

Yes — teacock offers a comprehensive sportsbook covering Bangladesh Premier League (BPL) matches, including pre-match betting and live in-play wagering. Available markets typically include match winner, top batsman, total runs, number of wickets, and many more. BPL odds on teacock are updated in real time throughout each match, and Bangladesh Tigers international fixtures including T20 World Cup and ICC events are also fully covered.

teacock features an extensive slots library from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Players can choose from classic three-reel slots, modern five-reel video slots, progressive jackpot games, and Megaways titles with thousands of ways to win. The full slots catalogue is accessible from the Slots section of the teacock website and is fully optimised for mobile browsers on Android and iOS devices.

Yes — teacock's live casino section features real-time dealer games streamed in high definition, including Live Roulette, Live Blackjack, Live Baccarat, and Live Teen Patti. Games are provided by Evolution Gaming and Ezugi, two of the most trusted live casino suppliers globally. Live dealer tables are open around the clock and cater to a wide range of stake levels, from low-stakes recreational players to high rollers.

teacock is fully optimised for mobile play on smartphones and tablets. The teacock website is a responsive, mobile-first platform that works smoothly on all major Android and iOS browsers without requiring any app download. Simply visit teacock.net in your mobile browser, log in, and enjoy the full range of sports betting, casino games, and slots from anywhere in Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or Cox's Bazar.

The RTP of slots on teacock varies by game and provider but typically ranges from 94% to 97% for titles from Pragmatic Play, NetEnt, and Microgaming. RTP is a theoretical long-term average that indicates what percentage of total wagers a slot returns to players over time — it does not guarantee individual session results. You can find the RTP of any specific game in its information or paytable screen within the game interface.

teacock offers a welcome bonus to newly registered players in Bangladesh on their first qualifying deposit. The specific bonus terms, including the match percentage and maximum bonus amount in BDT, are displayed on the teacock promotions page at the time of registration. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

Wagering requirements on teacock bonuses specify how many times you must wager the bonus amount (or bonus plus deposit, depending on the promotion) before the resulting balance becomes withdrawable. For example, a 20x wagering requirement on a ৳2,000 bonus means you must place ৳40,000 in eligible bets before withdrawing bonus-derived winnings. Wagering requirements and eligible game contributions are specified in full in the terms of each individual promotion.

Yes — teacock regularly runs free spins promotions on selected slots games, typically tied to new game launches, seasonal events, or deposit reload offers. Free spins may be awarded as part of a deposit bonus package or as a standalone promotion for existing players. Winnings from free spins are subject to the wagering requirements stated in each promotion's terms. Check the teacock promotions page regularly to see current free spins offers available to Bangladesh players.

teacock rewards regular players through its loyalty programme, which recognises continued play across sports betting, casino games, and slots. As you accumulate activity on the platform, you progress through loyalty tiers that unlock benefits such as higher withdrawal limits, personalised bonus offers, dedicated account management, and priority support. Full details of the current loyalty programme structure are available in the Promotions section after you log in to your teacock account.

teacock is a secure, SSL-encrypted platform that uses industry-standard 256-bit encryption to protect all player data and financial transactions. The platform operates with fair play certification, meaning all game outcomes — slots, live casino, and virtual games — are produced by certified random number generators (RNG). teacock does not store payment credentials and all deposit and withdrawal transactions are processed via trusted Bangladesh-approved payment providers including bKash and Nagad.

teacock operates as an online betting and casino platform serving Bangladesh players on a safe and reliable basis. We recommend that all players independently review the online gambling regulations applicable in their specific locality within Bangladesh before registering. teacock provides responsible gaming tools and age verification to ensure compliance with player protection standards and to maintain a safe environment for all registered users aged 18 and above.

The minimum age to register and play on teacock is 18 years. This applies to all products including sports betting, casino games, slots, and live dealer games. teacock enforces age verification as part of the KYC process and any account found to belong to a player under 18 will be immediately closed. Players must provide a valid government-issued ID confirming their date of birth before their first withdrawal can be processed.

If you feel gambling is negatively affecting your life, teacock makes it easy to self-exclude. Log in to your account and go to Settings, then Responsible Gaming, to activate a short-term break (24 hours to 7 days), a cooling-off period (1-6 months), or a long-term self-exclusion of 1 to 5 years. For permanent account closure, email [email protected] with the subject 'Permanent Account Closure'. All marketing communications are suspended immediately upon activation.

teacock customer support is available 24 hours a day, 7 days a week through three channels: live chat (accessible from any page on teacock.net), email at [email protected], and WhatsApp at +880 1700-000000. For account-related issues such as verification, deposits, or withdrawals, have your registered username and transaction details ready to speed up the resolution. Our support team operates on Bangladesh Standard Time (BST, UTC+6) but covers all time zones around the clock.