teacock Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and teacock ("the Company", "we", "us", "our"), the operator of the online betting and casino platform accessible at teacock.net. By accessing, registering on, or using any part of teacock.net, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, including any documents referred to herein such as the Privacy Policy, Responsible Gaming Policy, and individual promotion terms.

teacock reserves the right to amend, update, or replace these Terms at any time. Where changes are material, we will notify registered players via the contact email address associated with their account or via an in-platform notification. Continued use of the teacock platform after any such notification constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The version currently published at teacock.net/terms-conditions is the version in force.

These Terms are written in English. In the event of any discrepancy between this English version and any translated version (if published), the English version shall take precedence. All communications between teacock and its players, including support interactions and formal notifications, will be conducted in English.

The teacock platform is intended for entertainment purposes only. Participation in online betting and casino games carries inherent financial risk. teacock strongly encourages all players to review the Responsible Gaming page before depositing. Gambling should never be treated as a source of income or a means to recover financial losses.

1.1 Jurisdiction and Applicable Law

teacock operates as a safe and reliable international online gaming platform. Players are responsible for ensuring that their access to and use of the teacock platform complies with all applicable laws in their jurisdiction. teacock does not accept liability for any player who uses the platform in a jurisdiction where online betting is restricted or prohibited.

1.2 Changes to Services

teacock reserves the right at any time to modify, suspend, or discontinue any part of the platform — including specific game titles, betting markets, payment methods, or promotional offers — without prior notice, except where such changes would materially affect a player's existing open bets or pending withdrawals. In such cases, teacock will make reasonable efforts to notify affected players.

To register a teacock account and access the platform's betting, casino, and payment services, you must meet all of the following eligibility criteria at the time of registration and at all times during which your account remains active:

• You must be at least 18 years of age. The teacock platform is strictly for adults. Players under the age of 18 are prohibited from registering or using any part of teacock.net.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf and not as an agent or representative of any third party.
• You must not be a resident of any jurisdiction in which online gambling is explicitly prohibited by law.
• You must not currently be subject to a self-exclusion order from teacock or any other gambling platform with which teacock shares exclusion data.
• You must register using accurate, current, and complete personal information. Providing false, misleading, or incomplete registration details is a material breach of these Terms.

2.1 One Account Policy

Each player is permitted to hold exactly one (1) registered teacock account. Duplicate accounts — defined as two or more accounts registered to the same individual, the same device, the same IP address within the same household, or the same payment method — are prohibited. Where duplicate accounts are identified, teacock reserves the right to close all but the oldest account, void any bonuses claimed across duplicate accounts, and withhold funds pending a formal investigation. Players who discover they have accidentally created a duplicate account must contact support immediately at [email protected] to resolve the issue.

2.2 KYC Identity Verification

teacock operates a Know Your Customer (KYC) identity verification process. Verification is mandatory before processing any withdrawal above ৳50,000 and may be requested at any point during a player's account lifetime at teacock's discretion. KYC documents typically required include a government-issued photo ID (National ID card, passport, or driving licence), proof of address (utility bill, bank statement, or government letter dated within 90 days), and proof of payment method ownership. teacock reserves the right to suspend withdrawal processing until KYC verification is satisfactorily completed.

2.3 Account Information Accuracy

Players are responsible for keeping their registered account information accurate and up to date. Any change to name, address, email, or mobile number must be reported to teacock support promptly. teacock is not responsible for failed notifications, missed withdrawal instructions, or delayed KYC processes resulting from outdated account information provided by the player.

All financial transactions on the teacock platform are processed in Bangladeshi Taka (BDT). teacock supports the following deposit and withdrawal methods for players based in Bangladesh: bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific methods may vary at any given time. teacock reserves the right to add, modify, or remove supported payment methods without prior notice.

3.1 Deposit Terms

• The minimum deposit amount is ৳500. There is no maximum single deposit limit, though transaction limits imposed by individual payment providers (e.g., bKash daily transaction caps) may apply.
• Deposits made via bKash and Nagad are credited to the player's teacock account balance instantly in normal operating conditions. Bank transfer deposits may take up to 2 business hours to reflect.
• All deposits must be made from a payment method registered in the player's own name. Third-party deposits — where the sending account name does not match the teacock account name — are strictly prohibited and will be reversed to the originating account, less any processing fees incurred.
• teacock does not charge deposit processing fees. However, payment providers may impose their own transaction fees, which are the player's sole responsibility.

3.2 Withdrawal Terms

• The minimum withdrawal amount is ৳1,000. Maximum single withdrawal limits apply and are displayed in the cashier section of the player's account.
• Withdrawals to bKash and Nagad are processed within 5 minutes during Bangladesh Standard Time (BST, UTC+6) operating hours. Bank transfer withdrawals are processed within 1 business day.
• Withdrawals can only be made to a payment method that has previously been used to fund the teacock account, or to a verified account in the player's own name. This policy exists to prevent money laundering and protect player funds.
• Withdrawals above ৳50,000 require completed KYC identity verification before processing. See Section 2.2 for KYC requirements.
• teacock reserves the right to delay withdrawal processing for security verification, bonus wagering compliance checks, or KYC completion, for up to 5 business days where required.

3.3 Currency and Exchange

All teacock account balances, transactions, bets, and winnings are denominated in BDT. There are no currency conversion fees for players transacting in BDT. Players who deposit via an internationally issued payment card in a non-BDT currency may incur foreign exchange fees imposed by their card issuer — these are not teacock fees and are not refundable by teacock.

teacock offers a range of bonuses, promotions, and free spins to eligible registered players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus terms set out in this section. In the event of a conflict between a specific promotion's terms and these general bonus terms, the specific promotion terms shall prevail.

4.1 Wagering Requirements

All deposit match bonuses, reload bonuses, and free spin winnings awarded by teacock are subject to wagering requirements before any associated bonus funds or winnings may be withdrawn. The wagering requirement multiplier applicable to each bonus is stated on the relevant promotion page. For example, a bonus subject to a 30x wagering requirement of ৳1,000 requires the player to place ৳30,000 in qualifying bets before the bonus funds become withdrawable.

• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games, live dealer games, and sports bets may contribute at a lower rate as stated on the promotion page.
• Bets placed while bonus funds are active must meet the minimum bet size stated on the promotion. Bets that exceed the maximum bonus bet size stated on the promotion will not count towards wagering requirements and may result in bonus cancellation.
• Wagering requirement deadlines apply to all bonuses. Bonus funds and associated winnings that remain subject to unfulfilled wagering requirements after the deadline will be automatically voided from the player's account.

4.2 Bonus Eligibility and Restrictions

• Welcome bonuses are available to new teacock players on their first qualifying deposit only. Players who have previously held a teacock account — regardless of whether it was closed — are not eligible for the welcome bonus on a new account.
• Bonuses are awarded per player, per household, and per payment method. Players found to be claiming multiple bonuses across duplicate accounts will have all bonuses voided and accounts suspended.
• teacock reserves the right to withdraw any bonus offer at any time, to modify wagering requirements on active promotions with reasonable notice, and to decline to award any bonus at its sole discretion where evidence of abuse is present.
• Bonus funds must be used within the platform. Bonus funds cannot be transferred between accounts or exchanged for cash directly without meeting wagering requirements.

4.3 VIP Programme

The teacock VIP programme is available by invitation to high-volume players. VIP status and associated benefits — including enhanced withdrawal limits, personal account management, and exclusive promotions — are awarded at teacock's sole discretion based on cumulative play volume, account standing, and responsible gaming compliance. VIP status does not confer any contractual right to specific treatment and may be modified or revoked at any time.

All sports betting markets and casino games available on teacock are governed by game-specific rules published on the relevant game or market page within the platform. The following general rules apply to all betting and gaming activity across teacock.net.

5.1 Sports Betting

• Bets are accepted at the odds displayed at the time the bet slip is confirmed. Odds are subject to change up to the moment of confirmation — the odds displayed at confirmation are the binding odds for that bet.
• In-play (live) bets are subject to the rules of the specific market and may be suspended or voided if the underlying data feed is interrupted, if the match is abandoned, or if a clear pricing error is identified.
• The minimum bet stake for all sports markets is ৳100. Maximum stake limits vary by market and are displayed on the bet slip.
• Accumulator and system bets are subject to the combined odds of all legs. If any leg of an accumulator is voided (e.g., due to match abandonment), that leg is treated as a push at odds of 1.0 and the remaining legs stand.
• teacock reserves the right to void any bet where a clear pricing error, data feed malfunction, or integrity concern is identified, with full stake refunded to the player's account.

5.2 Casino and Slot Games

• All casino games on teacock are operated using certified Random Number Generator (RNG) technology sourced from regulated game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Return-to-Player (RTP) percentages for each game are available within the game's information panel.
• In the event of a disconnection during a live dealer or slot game session, the game round will be resolved according to the platform's standard disconnection policy, which completes the round based on the last confirmed game state. Any winnings from the completed round will be credited to the player's account automatically.
• Game malfunctions void all pays and plays. In the event of a confirmed game malfunction, teacock will refund the affected stake to the player's account balance within 24 hours.

5.3 Bet Cancellation

Once a bet has been confirmed by the player via the bet slip, it cannot be cancelled or amended except via the cash-out feature where available. Cash-out is subject to the current market valuation at the time the cash-out request is made. teacock reserves the right to suspend the cash-out feature on specific markets at any time.

The following activities are strictly prohibited on the teacock platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances and pending bonuses, and reporting to relevant authorities where legally required.

• Fraud and Money Laundering: Using the teacock platform to launder money, process proceeds of criminal activity, or facilitate any fraudulent financial transaction is strictly prohibited and will be reported to appropriate authorities.
• Duplicate Accounts: Registering more than one teacock account for the purpose of claiming multiple welcome bonuses, circumventing account restrictions, or exploiting any promotional offer.
• Bonus Abuse: Any systematic attempt to exploit bonus offers, wagering requirements, or free spin promotions — including through the use of betting strategies designed to meet wagering requirements at minimal risk while extracting bonus value — constitutes bonus abuse and will result in bonus forfeiture.
• Arbitrage and Matched Betting: Placing bets designed to guarantee profit regardless of outcome by exploiting teacock's odds in conjunction with another operator's odds, or in conjunction with a free bet or bonus, is prohibited.
• Automated Betting Tools: Using bots, scripts, automated betting software, or any other non-human tool to place bets or interact with the teacock platform is prohibited.
• Collusion: Coordinating with other players to manipulate game outcomes, particularly in live dealer poker or other competitive formats, is prohibited and constitutes cheating.
• Chargebacks: Initiating a chargeback or payment dispute through a payment provider for funds that were validly deposited and used for gambling is prohibited. Where a chargeback is found to be fraudulent, teacock reserves the right to suspend the account and pursue recovery of funds.
• Underage Gambling: Accessing the teacock platform while under the age of 18 is prohibited. teacock actively uses age verification tools and will report confirmed underage gambling activity as required by applicable regulations.

teacock reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where one or more of the following circumstances applies:

• A breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete KYC identity verification within the required timeframe.
• Discovery that the account holder is under 18 years of age.
• Identification of a duplicate account in contravention of the one-account policy.
• A player-initiated self-exclusion request submitted to teacock support.
• A court order, regulatory instruction, or other legally binding direction requiring account restriction.

7.1 Funds Following Suspension

Where an account is suspended pending investigation, withdrawable funds (i.e., real-money balance excluding any bonus funds subject to incomplete wagering requirements) will be held in the account and released to the player upon satisfactory conclusion of the investigation, subject to KYC verification. Where an account is closed due to confirmed fraud or terms breach, teacock reserves the right to withhold balances subject to applicable legal processes.

7.2 Player-Initiated Closure

Players may request permanent account closure at any time by contacting teacock support via live chat or by emailing [email protected]. Upon receiving a closure request, teacock will process any outstanding qualifying withdrawals before closing the account. Player-initiated closures for responsible gaming reasons (self-exclusion) are processed immediately, with all marketing communications suspended at the point of the request. For more information, see Section 8 and visit the Responsible Gaming page.

7.3 Dormant Accounts

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. teacock will attempt to notify the player via their registered email address before applying a monthly dormancy administration fee to the account balance, as set out in the current Fee Schedule published in the cashier section of the platform. Dormant account fees will not reduce a balance below zero. Players can reactivate a dormant account at any time by completing a standard teacock login and contacting support.

teacock is committed to providing a safe and responsible gambling environment for all players. As a condition of using the teacock platform, all players agree to use the responsible gaming tools available on the platform and to engage honestly with teacock's support team if they believe their gambling is becoming problematic.

8.1 Available Tools

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits in BDT via the Account Settings page. Deposit limit reductions take effect immediately. Deposit limit increases are subject to a 24-hour cooling-off period.
• Loss Limits: Players may set rolling loss limits over daily, weekly, or monthly periods. When a loss limit is reached, the platform automatically restricts further real-money betting and casino activity until the period resets.
• Session Time Limits: Players may set maximum session durations. The platform will issue a reminder at the set interval and, upon reaching the limit, display a logout prompt.
• Self-Exclusion: Players who wish to take a break from gambling may request self-exclusion for periods of 1 week, 1 month, 6 months, 1 year, or permanently. Self-exclusion requests are processed immediately by the teacock support team and cannot be reversed during the selected period.
• Reality Checks: Players may enable periodic on-screen notifications showing their current session duration and net win/loss figures.

8.2 Age Verification and Underage Protection

teacock maintains strict controls to prevent underage gambling. All players are required to confirm they are 18 or older at registration. KYC verification is used to confirm age at the point of first withdrawal and at any point where teacock has reasonable grounds to request it. teacock strongly recommends that parents and guardians use internet filtering software to prevent underage access to gambling sites. The teacock platform must not be accessible to anyone under the age of 18.

8.3 Getting Help

If you or someone you know is concerned about gambling behaviour, teacock's 24/7 support team is available to provide immediate assistance, implement account restrictions, and signpost to relevant support resources. Contact us via live chat at teacock.net, or by emailing [email protected] with the subject line "Responsible Gaming Support". For detailed information about all responsible gaming tools and resources, visit the Responsible Gaming page.