teacock Privacy Policy

teacock collects personal data from players and visitors through multiple points of interaction on teacock.net, including account registration, payment transactions, customer support communications, and general platform usage. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a teacock account, we collect the following information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (for age verification — players must be 18 or older)
• Email address
• Mobile phone number
• Residential address (district, city, Bangladesh postal code)
• Chosen username and password (password is stored in encrypted form and is never visible to teacock staff)

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify player age and identity, teacock collects KYC documents when required:

• Copy of government-issued photo identification (Bangladesh National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official government correspondence dated within 90 days)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or bank account confirming ownership)
• Selfie photograph for liveness verification (where required)

1.3 Financial Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, or card payments, we collect:

• Transaction amounts in BDT
• Payment method type and last-four digits or mobile number (masked)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history associated with your account

teacock does not store full card numbers, CVV codes, or mobile banking PINs. Payment card data is handled exclusively by our PCI-DSS-compliant payment processing partners.

1.4 Gameplay and Betting Data

We record data related to your activity on the teacock platform, including:

• Bets placed, games played, stakes, odds accepted, and outcomes
• Session duration, login and logout timestamps
• Bonus claims, wagering progress, and promotional eligibility history
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

This data is used to operate the platform fairly, to resolve disputes, to monitor for prohibited conduct, and to provide responsible gaming protections to Bangladesh players.

1.5 Technical and Device Data

When you access teacock.net, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Browser type, version, and language settings
• Device type (desktop, mobile, tablet), operating system, and screen resolution
• Referring URL and pages visited within teacock.net
• Cookie identifiers (see Section 4 for full cookie information)

1.6 Support and Communication Data

When you contact teacock via live chat, email, or WhatsApp, we retain records of those communications including the content of messages, timestamps, and any attachments or screenshots submitted. This data is used to resolve your inquiry, train our support team, and maintain a record of platform interactions for dispute resolution purposes.

teacock processes personal data only for lawful, specific, and transparent purposes. The table below summarises the primary purposes for which we use each category of personal data and the legal basis for that processing.

2.1 Marketing Communications

teacock may send you promotional emails or SMS messages about new games, bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and platform updates — but only if you have opted in to marketing communications at registration or subsequently in your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your teacock account or by emailing [email protected] with the subject line "Unsubscribe".

2.2 Automated Decision-Making

teacock uses automated systems to detect potentially fraudulent activity, identify responsible gaming risk patterns, and flag accounts for manual review. Where an automated decision has a significant impact on your account (such as triggering an account restriction), you have the right to request human review of that decision by contacting our support team.

teacock does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, teacock shares relevant transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank, and international card processors. Each payment partner processes your data under their own privacy policy and security standards. teacock selects payment partners that maintain security standards appropriate for handling financial data.

3.2 Game and Technology Providers

teacock's casino and sports betting products are powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised game session data to operate their games on the teacock platform. They do not receive your full registration data or financial details except where required to operate specific game features (e.g., live dealer session management).

3.3 KYC and Identity Verification Services

teacock may use third-party identity verification service providers to assist with KYC document review, liveness checks, and sanctions screening. These providers process your KYC data strictly on teacock's behalf and under our instruction, and are bound by data processing agreements that prohibit independent use of your data.

3.4 Legal and Regulatory Disclosure

teacock may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory authorities where we are legally required to do so — for example, in response to a court order, a financial crime investigation, or a regulatory audit. teacock will notify affected players of such disclosures where legally permitted to do so.

3.5 Business Transfers

In the event that teacock or its parent entity undergoes a merger, acquisition, restructuring, or asset sale, player data may be transferred to the acquiring entity as part of that transaction. teacock will notify players via their registered email address before their data is transferred under such circumstances, and will ensure the receiving entity is bound to privacy standards at least as protective as those in this policy.

3.6 No Sale of Data

Under no circumstances does teacock sell, rent, auction, or otherwise transfer your personal data to third-party advertisers, data brokers, or marketing networks. Any data shared with advertising technology partners for the purpose of delivering relevant promotional content is limited to anonymised or aggregated identifiers and does not include your name, contact details, or financial information.

teacock.net uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site. The following explains what types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on return visits, store your session state, and collect usage analytics. Cookies can be session-based (deleted when you close your browser) or persistent (stored for a defined period).

4.2 Types of Cookies Used by teacock

4.3 Managing Cookies

You can manage or delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Safari, Edge) allow you to view stored cookies, block specific cookie types, and clear all stored cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your teacock account and using core platform features. Disabling functional cookies may reset your preferences on each visit.

4.4 Third-Party Tracking

teacock may use analytics tools to collect anonymised, aggregated usage data about how players interact with teacock.net. This data does not identify individual players and is used solely to improve platform performance and user experience. teacock does not use third-party advertising trackers or retargeting pixels that share your identity with external ad networks.

teacock retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below represent our standard practices.

• Active account data (registration details, gameplay history, transaction records): Retained for the full duration of the account's active status plus a minimum of 5 years following account closure, to comply with AML record-keeping obligations.
• KYC identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure (whichever is later), in line with financial crime prevention requirements.
• Support communications: Retained for up to 3 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records: Retained for the duration of the player's opt-in status plus 2 years following opt-out, to demonstrate compliance with consent requirements.
• Technical and device logs: Retained for up to 12 months in standard operation, extended to up to 36 months where a security or fraud investigation is in progress.
• Closed or dormant account data: Following account closure, personal data is progressively anonymised and/or deleted after the mandatory retention period has elapsed, unless a legal hold applies.

Upon expiry of the applicable retention period, teacock will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an individual.

teacock implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security programme includes the following controls.

6.1 Technical Measures

• SSL/TLS Encryption: All data in transit between your device and teacock.net is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms an active encrypted connection.
• Data Encryption at Rest: Sensitive data fields — including passwords (stored as salted hashes), KYC document files, and financial records — are encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Internal access to personal data is restricted to authorised teacock personnel on a strict need-to-know basis. Administrative access is protected by multi-factor authentication and detailed access logs.
• Intrusion Detection: teacock operates continuous monitoring systems to detect and respond to abnormal access patterns, potential data breaches, and security incidents in real time.
• Secure Payment Processing: Payment card data is handled exclusively by PCI-DSS-compliant payment partners. teacock's own servers do not receive or store raw card numbers or CVV codes.

6.2 Organisational Measures

• All teacock staff who handle personal data are trained in data protection principles and bound by confidentiality obligations.
• Third-party service providers who process data on teacock's behalf are subject to data processing agreements that impose security standards and prohibit independent use of player data.
• teacock conducts periodic internal reviews of its data security practices and updates its controls in response to emerging threats.

6.3 Data Breach Response

In the event of a confirmed personal data breach that poses a risk to affected players, teacock will notify affected registered players via their registered email address within 72 hours of becoming aware of the breach, to the extent practicable. The notification will describe the nature of the breach, the categories of data affected, the steps teacock has taken to contain it, and any actions we recommend players take to protect themselves.

6.4 Your Role in Security

While teacock takes extensive steps to protect your data, the security of your teacock account also depends on you. You are responsible for keeping your teacock login password confidential and not sharing it with any third party. Use a unique, strong password that is not reused on other platforms. teacock support staff will never ask for your password via live chat or email. If you suspect your account has been accessed by an unauthorised party, contact us immediately at [email protected].

As a teacock player, you have a number of rights regarding the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Privacy Rights Request" and include your registered email address and a description of your request.

teacock will acknowledge all privacy rights requests within 3 business days and aim to fulfil them within 10 business days. Where a request is complex or voluminous, we may extend this period by a further 10 business days, with notification to you. We may ask you to verify your identity before fulfilling a data rights request to ensure we are providing data only to the rightful account holder.

If you have any questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how teacock has handled your personal data, please contact us using the details below. All privacy correspondence should include your registered email address and a clear description of your query or request.

8.1 teacock Privacy Contact

• Email: [email protected] (subject line: "Privacy Policy Query" or "Privacy Rights Request")
• Live Chat: Available 24/7 on teacock.net — select "Privacy & Data" from the support topic menu
• Response Time: We aim to acknowledge all privacy queries within 3 business days (Bangladesh Standard Time, UTC+6)

8.2 Complaints

If you are not satisfied with teacock's response to a privacy concern, you have the right to escalate your complaint. teacock takes all data protection complaints seriously and will conduct a thorough internal review of any escalated matter. Players who remain unsatisfied after our internal review process may seek further recourse through appropriate consumer protection or data privacy channels in their jurisdiction.

8.3 Policy Updates

teacock reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address at least 7 days before the changes take effect. The updated policy will also be posted on this page with a revised "Last Updated" date. Continued use of teacock.net after the effective date of any changes constitutes acceptance of the updated Privacy Policy.